I offer international shipping worldwide. However, some regions and countries may not be supported. The quickest way to find out is adding something to the cart and enter your shipping address in checkout. If you see "shipping address not supported" that means I unfortunately won't be able to ship to your region. Countries that are known to be supported are: Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, United Arab Emirates, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Canada, Australia, New Zealand

I offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

To start a return, please visit My Account page, log in with your email and a one-time passcode, then initiate a return.

Once your return is accepted, you will receive a return shipping label. Please ship out the return item within 7 days after receiving the shipping label. A $10 flat fee applies to each return. Once we have received the shipment, a refund to your original payment method will be issued and it typically takes 2-7 business days for refunds to finish processing. Original artworks are not eligible for returns.

Please see Refund Policy page to learn more. Contact ina@inaxi.design if you have further questions or need assistance with your return.

All original pieces are shipped without matting or frames. Paintings that are 12”x16” or smaller will be shipped in a thick envelope with protective backing board that further protects the painting.

Paintings that are larger than 12"x16” will be rolled up gently and shipped in a 4" diameter tube.

For protection, all artwork will be wrapped in an acid free plastic sleeve. Rolled up artworks will have a layer of bubble wrap before they get put into the shipping package.

Prints that are 14"x11" and smaller will be shipped in a thick envelope, padded with backing board to increase rigidity further.

All prints are wrapped in an acid free, plastic sleeve before being put into the envelope.

When it comes to framing the artwork, it is a matter of personal preference. The most common way to frame a watercolor piece is using mat and a frame with glass. The mat should cover the white margin of the artwork (or about 1/4" from the edge of full-bleed artworks), leaving only the painted area shown through. The mat is then mounted to the picture frame of your choice.

My personal favorite method, however, is cutting out the white margins, and frame the artwork without glass or mat, so the artwork extends itself all the way to the edge of the frame. Without glass, there will not be glare that gets in the way of enjoying the artwork. However, for this method, a generous coat of cold wax (such as this one) needs to be applied to the surface of the artwork to protect from moisture and debris.

I recommend using mat and glass picture frames to frame the paper prints. Even though the prints come with a white border, the dimension however, refers to only the part with the image on it. The white borders are merely there to make it easier to "hinge" your print from the mat. So when you are shopping for a mat, you should shop for the mat with a opening that matches the dimension of the print. All mat products have a 1/4" overlap already built-in so that the edge of the print won't show through the opening.

If you wish to frame an artwork without a mat (directly in a frame), you can do so by first trimming out the white borders of the print so it fits a standard sized frame.

Apart from the fact that you can find the unique signature (different for each painting) on the back of the artwork, a certificate of authenticity will be included with the artwork that is also signed and dated.

No. The trademark is for previewing the artwork through my Web store only.